Urban Chic · Store information
Returns & cancellations
Tell us what has happened, and we will help you understand the next steps.
Last updated: 25 October 2026
Start with your order details
For a return, exchange, cancellation or refund enquiry, contact our team with the order number, the item concerned and a short explanation. Check any return conditions shown with the product before buying.
Keep the item together
While a request is being reviewed, leave the item unused and retain its tags, accessories and original packaging. Please obtain return instructions before posting anything. The business address on this website should not be used as a return destination unless our team confirms it.
Damaged, faulty or incorrect goods
Contact us promptly and describe the problem. Clear photographs of the item, label and packaging may help us review it; our team will explain how to provide the supporting information and what resolution is available.
Refunds and exchanges
If a refund or exchange is approved, we will explain the collection or postage arrangements, any applicable costs and the expected processing time for that order. A payment provider or bank may need additional time before a refund appears. Keep the correspondence and order reference for follow-up.
Changing or cancelling an order
Raise a cancellation or change request as soon as possible. The available options depend on whether processing or dispatch has already taken place. We will check the order and explain what can be done.
Your consumer rights
This support process does not remove or restrict rights available to you under applicable consumer law.
URBAN CHIC INTERNATIONAL PRIVATE LIMITED
Off No. 306, 7/F, Pankaj Tower-I, Plot No. 5, Commercial Complex Block-G, Vikas Puri, New Delhi, West Delhi, Delhi, 110018.GSTIN: 07AAECU3012D1ZW
Email: info@urbanchicshop.net
Phone: +91 9220806098
For store, order or information enquiries, visit Contact or call the number above.